Unlimited Bandwidth lost after resubscription.

Kettriken · #1 08-12-2011, 11:22 AM

Hello, i tried contacting the website support team via the link in the FAQ page but didnt get a response so i thought ill try my luck here.

My one year subscription in PLUS! membership ended at the end of July (26th) and i thought that the subscription would automatically renew, however that did not occur and i failed to notice as I do not check the website alot (i work on a two week shift where i do not get an internet connection). I just renewed the subscription but i noticed that the Unlimited bandwidth that i purchased last year was no longer in effect.

I did read in the FAQ that you have to renew the subscription within a week took keep any purchased bandwidth but i was hoping that i would be able to get the unlimited bandwidth back as 200$ is not a small investment.

Any advice on what to do in my situation?

thank you for your time

**dyne** · #2 08-12-2011, 05:47 PM

send me the transaction id of the unlimited bandwidth payment

Kettriken · #3 08-16-2011, 04:04 AM

Thanks you very much for resolving my issue in a speedy manner :)
Great Support Team :)

#1 08-12-2011, 11:22 AM
Kettriken Noob Join Date: Aug 2010 Age: 28 Posts: 2 Gender:	Unlimited Bandwidth lost after resubscription. Hello, i tried contacting the website support team via the link in the FAQ page but didnt get a response so i thought ill try my luck here. My one year subscription in PLUS! membership ended at the end of July (26th) and i thought that the subscription would automatically renew, however that did not occur and i failed to notice as I do not check the website alot (i work on a two week shift where i do not get an internet connection). I just renewed the subscription but i noticed that the Unlimited bandwidth that i purchased last year was no longer in effect. I did read in the FAQ that you have to renew the subscription within a week took keep any purchased bandwidth but i was hoping that i would be able to get the unlimited bandwidth back as 200$ is not a small investment. Any advice on what to do in my situation? thank you for your time

#3 08-16-2011, 04:04 AM
Kettriken Noob Join Date: Aug 2010 Age: 28 Posts: 2 Gender:	Thanks you very much for resolving my issue in a speedy manner :) Great Support Team :)